Terms & Conditions

Eli Rina Hotel – Terms and Conditions
General Regulations

• Pets are not allowed in the hotel.

• Smoking is only permitted in designated smoking areas.

• Guests are expected to behave appropriately in public areas, including:

  • Respecting the order of arrival.

  • Giving priority to pregnant women, the elderly, and people with disabilities.

  • Avoiding loud noise or shouting.

  • Refraining from inappropriate or indecent behavior in public.

  • Supervising children in shared areas.

• Please return your room key to the Front Desk upon check-out.

• Guests are responsible for their valuable belongings. You may keep them with you or leave them at the Front Desk for safekeeping. The hotel assumes no legal responsibility for any loss or damage to personal belongings if this guideline is not followed.

• Room rates are quoted in VND and are subject to service charges and applicable taxes. Rates include breakfast for the standard number of guests per room (please refer to our standard occupancy policy).

• Payment can be made in Vietnamese Dong (VND) or foreign currency at the hotel’s applicable exchange rate at the time of payment. Accepted payment methods include cash, credit card, and bank transfer.

• Bookings are not considered confirmed until you receive written confirmation from the hotel.

• Special requests (e.g. bed type, non-smoking room) can be stated at the time of booking but are subject to availability and will be confirmed accordingly.

• Additional charges such as laundry, minibar, phone calls, and any other incidental services during your stay must be settled directly at check-out.

• Check-in time: From 2:00 PM
  Early check-in may be accommodated if rooms are available and is subject to additional charges.

• Check-out time: By 12:00 PM
  Late check-out may be arranged if available and is subject to additional charges.

• Any changes or cancellations must be approved by Eli Rina Hotel via written confirmation, phone call, message, or email.

• Special cases will be considered and decided by the Hotel Management Board.

In the event of force majeure (defined as any unforeseeable and unavoidable circumstance beyond our control, including but not limited to strikes, civil unrest, war, fire, floods, emergencies, or delays in essential repairs), the hotel shall not be held liable for any loss, damage, cost, or claim resulting from such circumstances.

• Weapons, chemicals, or explosives of any kind are strictly prohibited on hotel premises at all times.

• All illegal activities within the hotel such as gambling, prostitution, and drug use are strictly forbidden.

• If guests have visitors, please inform the Front Desk. If a visitor wishes to stay overnight, the guest must register them at the Front Desk and pay an additional fee in accordance with hotel policy.